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Frequently Asked Questions

Don't see what you're looking for? Just give us a call at 1-877-867-3639 or 317-805-9975 (if overseas).

What is the difference between Space-A, High Demand, Short Stays and Resort Vacation Certificates (RVCs)?

Space-A, also known as Space Available, is excess inventory that is set at a special price of $349.00* USD per week. Space-A is comprised of inventory that is unlikely to be used due to a high supply or low demand, or both. So rather than potentially let this excess inventory go unused, we provide it at an attractive discount to those who have or are currently protecting our country.

High-Demand represents a broader range of resort availability, including holidays, larger units and more sought-after destinations.

Short Stays, where available, are short stays (usually less than 7 nights).

Resort Vacation Certificates (RVCs) are travel certificates, which are redeemable for a 7-night stay at one of our affiliated resorts. RVC inventory is designed to be used for off-peak/offseason travel, although accommodations may be available throughout the year.  Peak seasons can vary according to destination.

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I am looking for a vacation rental at a specific location and/or time and can’t find it. Can you help me?

If you cannot find a vacation rental at your desired location and date, then it is likely unavailable at the time of the search. However, as the website is updated throughout the day, please check back to see if your desired date and location becomes available. We also invite you to set up a My Vacation Watcher search, and our handy tool will search for your specific location and date and notify you when it becomes available. Click here to learn more.

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I am looking for a vacation rental at a specific location and/or time and can’t find it. Can you help me?

For the full FAQ on MVW click here.

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Previously, on the 'Search All Resorts' tab I was able to search by resort name or resort id, but it is no longer there. Where did the resort search go?

It is now within the search - simply click 'Resorts' and then begin to type in the name of the resort or part of the name of the resort, and you will see one or several matches. Also for the resort id, simply type in the resort id and the corresponding resort name will also populate.

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Do I have to stay all 7 nights?

While Space-A or High Demand vacations are comprised of one-week, seven-night increments, you don't have to stay seven nights. You can choose to check in a few days late or check out a few days early, depending on your preference. Simply contact the resort ahead of time to make the proper arrangements. At $349* USD per week, if you choose to stay only 4, 5, or 6 nights it can still be considered a fantastic deal!

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Do the resorts accommodate special needs?

In the event you require any special needs during your reservation, please contact us at 1-800-724-9988 prior to booking. We will contact resorts in your preferred destination and identify any resorts which can accommodate you.

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Can I take non-eligible travel companions?

Yes. As long as you are an eligible GETO member, at least 21 years of age, and the reservation is in your name, your companions may accompany you provided that you do not exceed the maximum occupancy allowed for your reservation. Depending upon the resort, you may even be permitted to book multiple units at the same time and location so long as you are also traveling.

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Am I eligible to participate in the GETO program?

GETO is available to all Government Employees (Local, City, State and Federal) as well as Retired Government Employees.

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Do you offer all-inclusive resorts?

Yes, we do. To see a list of all-inclusive resorts click here.

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How far in advance do I have to make a reservation to ensure there is availability?

Units may become available anywhere from 3 to 360 days in advance of the scheduled check-in date. As soon as they become available, they can be reserved. Once a reservation is made, the unit is removed from the available inventory pool and that unit is reserved for your use. Reservations are made on a first-come, first-served basis, so a location may be available in the morning, but gone by afternoon. If all available units have been reserved, please contact a Vacation Guide who will assist you with finding an alternative location or available date.

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What is your cancellation policy?

Space-A Cancellation:

  • If a booking is cancelled 61 days or more prior to the scheduled check-in date, you will be charged a cancellation fee equal to 30% of the total reservation fee.
  • If a booking is cancelled between 15 and 60 days prior to the scheduled check-in date, you will be charged a cancellation fee equal to 50% of the total reservation fee.
  • If a booking is cancelled 14 days or less before the scheduled check-in date, no refund will be made for any part of the reservation fee.

High Demand Inventory and Short Stays:

  • If a booking is cancelled 3 days or more prior to the scheduled check-in date, we will refund one hundred percent (100%) of the total reservation fee.
  • If a booking is cancelled 2 days or less prior to the scheduled check-in date, no refund will be made for any part of the reservation fee.
  • No refunds will be given for no-shows or early check outs. The property is not authorized to make any exceptions to this cancellation policy.

Resort Vacation Certificate (RVC):

  • All sales of RVC reservations are final, non-cancelable and non-refundable.
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