Property ID: D954
Address: Carretera Chetumal P.Juarez KM 309 Playa del Carmen Quintana Roo 77710 Mexico
Phone: 984 8772800
5 on-site a la carte restaurants, Mexican, Gourmet, Steak House, International and Asian, a sports restaurant and bar, and two full International buffets along with 9 bars and lounges. Room services is available 11am – 11pm. There are 2 pools for adults and 1 separate children’s pool. Tennis, scuba dive, snorkel, windsurf, catamaran, golf or use fitness center. Additional activities include water volley ball, spa and kayaking. At night, dance in the club, play in the casino or enjoy one of the live shows organized by the wonderful team of hotel professionals. Please note that some activities have a fee; golf, scuba diving and spa. Also available for an additional cost; laundry services, beauty salon, babysitting, 24-hr on-call doctor, internet café and boutique shopping. You will receive Iberostar Resort Coupons at check-in that provides savings on additional amenities and services not included within the AI package
Billiards or pool table (Yes)
Business center (No)
Car Rental (Onsite)
Concierge desk/services (Yes)
Conference facilities (Onsite)
Dry cleaning/laundry service (Onsite)
Fitness Center (Onsite)
Game room (Onsite)
Gift shops or newsstand (Yes)
Grocery Shopping Service (Yes)
Jacuzzi/Hot tub (Onsite)
Laundry facilities (Onsite)
Medical facility (Onsite)
Movie Rental (No)
Multilingual staff (Yes)
Multilingual staff languages (Spanish, English)
Onsite - Swimming pool - children's (Yes)
Onsite - Swimming pool - outdoor (Yes)
Onsite - Swimming pool - total number of pools (5+)
Onsite - Wave pool (No)
Poolside bar (Yes)
Post Office (Onsite)
RCI Onsite (No)
Safe-deposit box (In-Room)
Sport Courts / Grounds (Onsite)
Steam Room (Yes)
Swimming pool (Onsite)
Television in lobby (No)
(Swimming) beach (Onsite)
Amusement Parks (Onsite)
Beach facilities (Onsite)
Casino / Gambling (Onsite)
Child care (Onsite)
Children Activities (Onsite)
Cultural Sites (Onsite)
Entertainment / Nightlife (Onsite)
Equipment Rentals (Onsite)
Golf - driving range ()
Historical Areas (Onsite)
Natural Sites (Onsite)
Ping Pong (Onsite)
Running track/path (Onsite)
Scuba Diving (Onsite)
Junior Suite (Studio) 474 sq. ft., 2 double beds or 1 king bed, balcony with ocean view, AC, ceiling fan, mini bar stocked every other day with beer, soft drinks and water. Room service from 11am to 11pm. Flat screen TV, alarm clock, Wi-Fi, digital safe, coffee maker, iron/ironing board and hair dryer. King rooms with stand-up shower with vanity sink, double rooms with bathtub/shower combo with vanity sink. This unit includes complimentary access to Spa Sensations wet areas (adults only). Standard Room (Hotel), 431 sq. ft, 2 double beds or 1 king bed, private balcony with garden view, AC, ceiling fan, mini bar stocked every other day with beer, soft drinks and water. Room service 11am-11pm. Flat screen TV, alarm clock, digital safe, coffee maker, Wi-Fi, iron/ironing board and hair dryer. King rooms with stand-up shower, double rooms with bathtub/shower combo. 6 handicap rooms available. Both unit have max occupancy of 2 adults + 2 children | 3 adults + 1 child | 4 adults
Cancun - CUN (25 Miles)
From Cancun International Airport. Exit the airport and head southeast.After 2.2 miles, take the exit and merge onto Carretera Federal 307/Mexico 307. At 11.7 miles, make a U-turn. After a few yards, you will reach the hotel on your right-hand side.
Check In: 15:00
Check Out: 11:00
Weeks Check In Days: Friday, Saturday, Sunday
Express Check In / Check Out Available: No
For special transportation fees and shuttle reservations, please contact the resort prior to travel.
Front Desk Available: Yes
Front Desk Available 24 Hours
Mandatory All-Inclusive means that you must participate in all-inclusive and are required to pay the associated fees. You'll pay a base price when you book with Armed Forces Vacation Club and additional fees will be due directly to the resort at or before check-in. The additional fees are detailed on each resort's page as well as during the booking process.
Mandatory 7 Day All Inclusive Program. Fees are per person, per night in double occupancy. 7 night stay required. Children 3-12 years old pay 50% off the Adult fees. A Single Occupancy (1 Adult traveling) Supplement of +50% per night applies. Third Adult in the same unit pays 20% off the regular Adult fees. *Different fees apply during the same week confirmed & will be charged daily according to each stay. *Gala Dinner for December 24th & 31st of US$66 per Adult & US$33 per Child. Lobster as well as special wine will be available to guests for an additional fee. The dressing code is formal or semi-formal. There is live music, countdown, and a beach party until 1 AM with fireworks. After 1 AM you can enjoy the disco. *EARLY BIRD BOOKINGS: EBB Fees vary and apply depending on the reservations booking dates. **All Inclusive Fees MUST be prepaid at least 15 days prior to the arrival date or the resort will NOT honor the reservation. You will be receiving a call to collect these fees or you can contact from USA & Canada 1-844-743-8601 or direct (52) 55-4125-5565. If you need to cancel a reservation, please call the numbers above within 8 days of the arrival date. Cancelling less than 8 days in advance will result in the all-inclusive fees paid to be FORFEITED/ NON-REFUNDABLE.
|Aug 16, 2021 - Oct 31, 2021||114.40 US Dollars (per Adult, per Day in a Hotel)|
|Aug 16, 2021 - Oct 31, 2021||57.20 US Dollars (per Child, per Day in a Hotel)|
|Aug 16, 2021 - Oct 31, 2021||127.60 US Dollars (per Adult, per Day in a Studio)|
|Aug 16, 2021 - Oct 31, 2021||63.80 US Dollars (per Child, per Day in a Studio)|
See Current News for more information on Resort Fees.
Mandatory Environment Tax is 20.00 local currency. Only Credit Cards accepted. Mandatory Enviroment Tax per reservation, per night.
Mandatory Usage Fee is 10.00 U.S. dollars. Only Credit Cards accepted. Foreigners must complete form & payment at https://visitax.gob.mx prior to departure.
No boat parking
Limited parking onsite
Minimum age check-in is 18.
Multi Floor With No Elevator Access: No
The units will accommodate a maximum of 4 adults.
Pets are not permitted at the resort.
No smoking in units: could result in forfeiture of the unit and/or other penalties.
Please check with resort for smoking policy.
Resort non-smoking policy.
RCI and its related entities shall not have any liability related to individual resorts’ on-site COVID-19 testing (or absence of on-site COVID-19 testing).
Your personal concierge will reach out to you prior to your vacation to answer any questions. You will receive Iberostar Resort Coupons at check-in that provide savings on additional amenities and services not included within the AI package.
Transportation is not included however can be arranged and the resort does offer handicapped units. Motorized sports are not included in the AI fee. Different room types/categories will not be in the same area of the resort. If needing multiple rooms and need to be near another guest, it’s best to confirm same room types/categories.
To view the All-Inclusive fees you will be responsible for paying to the resort upon check in or prior to check in please review your confirmation letter. All-Inclusive fees are calculated based on the travelers information provided at time of confirmation
In preparation for your upcoming vacation please check for any testing requirements, travel restrictions, or local mandates related to Covid-19 to and from your confirmed destination. Resources available online include, but are not limited to, government, airline, and your host resort’s website.
Prior to travel, RCI recommends contacting your host resort as well as local, state and federal websites for advisories that may impact your travel or vacation experience.
The All Inclusive Fees MUST be prepaid at least 15 days prior to the arrival date or the Iberostar resort will NOT honor the reservation.
Covid-19 Tests may be available on site. Please contact resort for details plus terms and conditions. RCI and its related entities shall not have any liability related to individual resorts' on-site COVID-19 testing (or absence of on-site COVID-19 testing)
During March-April, 2018 and 2019, the minimum age requirement for check-in is 18 years of age. One parent or chaperone at least 25 years of age will be required per room for check-in. In the event that any guests engage in inappropriate behavior, the Hotel Management reserves the right to expel the guest without reimbursement or refund of the remaining nights.